Want more wholesaler goodness? Sign up here to get our Sunday Night Email too. Sell your info, hell no! About Rob Shore Over 25 years of distribution experience provides the knowledge and granular insights Rob's clients require to assist them with their practices - whether working one on one, in groups, or live events; with senior leaders or frontline wholesalers. All change agents express enthusiasm, warmth, and confidence -- as well as arrogance, indifference, and displeasure through their facial expressions, gestures, touch, and use of space.
It is especially crucial for leaders to communicate congruently — that is, to align the spoken word with body language that supports an intended message. When nonverbal messages conflict with your verbal messages, the people you are talking to become confused. Mixed signals have a negative effect on performance and make it almost impossible to build relationships of trust.
Make Change Work: Staying Nimble, Relevant, and Engaged in a World of Constant Change
And whenever the verbal and nonverbal channels of communication are out of sync, most people will rely on the nonverbal message and disregard the verbal content. So, when a leader stands in front of an audience of employees and talks about how much he welcomes their input about ways to implement change, the message gets derailed if that executive hides behind a lectern, or leans back away from his audience, or puts his hands behind his back, or shoves them in his pockets, or folds his arms across his chest.
Then there is the matter of timing. If a leader's gestures are produced before or as she's talking about the rationale for change, she appears open and candid. However, if she speaks first and then gestures -- as I have seen many executives do -- it's perceived as a contrived movement. And at that point, the validity of what's she's just said comes under suspicion. However, if you take the lessons that are communicated here by Randy Pennington, you will be able to achieve success far beyond others. Get this book. Don't just read it, devour it! Format: Hardcover.
The view that people resist change is a complete myth. It is not change people resist; they change all the time. What they resist is the perception or prediction of pain a.
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Pennington's Make Change Work provides a powerful and timely blueprint for how to make change your friend, not your foe. Laced with poignant examples and practical techniques, this book will likely alter much of what you believed about effective change management. It is a book for our times. See all 22 reviews. Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers.
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Communicating Change: What People Want To Hear And What They Need To See
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